{"id":221352,"date":"2026-04-08T15:30:40","date_gmt":"2026-04-08T13:30:40","guid":{"rendered":"https:\/\/freekids.pl\/faq-frequently-asked-questions\/"},"modified":"2026-04-08T15:30:40","modified_gmt":"2026-04-08T13:30:40","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/freekids.pl\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ – Frequently Asked Questions"},"content":{"rendered":"
\n

1. Products and Offer<\/h3>\n
\nWhat types of playgrounds do you offer?<\/summary>\n
We offer a wide range of solutions divided into main product lines: Original<\/strong> (unique and technically advanced designs), Metal<\/strong> (steel structures), Clamps<\/strong> (modular systems), Wood<\/strong> (structures based on wooden frames with HPL or HDPE panels) and Single<\/strong> (devices to complement playgrounds). Our offer also includes professional sports equipment (Sport), outdoor gyms (Fitness) and elements of small architecture (Urban Furniture). <\/div>\n<\/details>\n
\nDo you have playgrounds adapted to different age groups?<\/summary>\n
Yes, our devices are precisely designed for specific age groups \u2013 from the youngest children aged 1-3 (e.g. Elipso, Ahoy, RainboWay), through preschool and school children (Mini City, Tree House, Farm series), to teenagers and adults (Street Workout and Fitness zones). We build intergenerational spaces that are open and accessible to everyone, regardless of age or physical fitness. <\/div>\n<\/details>\n
\nWhat materials are used in your constructions?<\/summary>\n
We use only the highest quality materials, resistant to weather conditions and vandalism. These include: stainless steel (AISI 304 and 316), hot-dip galvanized and powder-coated steel, HDPE and HPL boards, polycarbonate and various wood species such as pine, larch, spruce and robinia acacia. <\/div>\n<\/details>\n
\nDo you offer thematic modules or individual projects?<\/summary>\n
Of course. We have ready-made thematic lines, such as forest houses (Tree House), sea structures (By the Sea) or towns (Mini City). Since we produce 99% of the components in-house, our design studio can fully personalize each element to your vision \u2013 from changing the color scheme to dedicated UV prints. <\/div>\n<\/details>\n
\nDo you offer devices for children with disabilities?<\/summary>\n
Yes, integration is key for us. We design integration devices, such as special sandboxes, IQ educational boards or play sets available for people in wheelchairs. We invite you to familiarize yourself with the Farm Series<\/a>. <\/div>\n<\/details>\n
\nDo you also design sports fields?<\/summary>\n
Yes, we offer multifunctional sports arenas (Arena) of any size, which can be adapted to football, basketball or tennis.<\/div>\n<\/details>\n
\nWhat safety certificates do your products have?<\/summary>\n
All our equipment meets strict European standards: EN 1176<\/strong> for playgrounds and EN 16630<\/strong> for outdoor gyms. In addition, the wood we use is FSC\u00ae<\/strong> certified, which guarantees its sustainable origin. <\/div>\n<\/details>\n

2. Assembly and installation<\/h3>\n
\nDo you provide playground installation?<\/summary>\n
Yes, we offer professional installation of all our equipment by experienced technical teams.<\/div>\n<\/details>\n
\nHow long does it take to assemble a standard playground?<\/summary>\n
For standard kits, assembly usually takes up to 3 working days.<\/div>\n<\/details>\n
\nAre you preparing the area for the installation of a playground?<\/summary>\n
Yes, we can take care of comprehensive site preparation. However, this service requires an individual quote, depending on the condition of the ground and the scope of work. <\/div>\n<\/details>\n

3. Safety and standards<\/h3>\n
\nDo your playgrounds meet European standards?<\/summary>\n
Yes, safety is our priority. Our products and production processes comply with EN 1176<\/strong> and EN 1177<\/strong> standards, which is confirmed by the relevant certificates. <\/div>\n<\/details>\n
\nHow to take care of children’s safety while playing?<\/summary>\n
The key is to maintain the equipment regularly and provide an adequate shock absorbing surface under the structures. It is also important that children use age-appropriate devices under the supervision of their guardians. <\/div>\n<\/details>\n
\nWhat elements are anti-slip or fall absorbent?<\/summary>\n
Many of our panels and platforms made of HPL boards have a non-slip texture. We also take into account safety zones in our designs, and the structures themselves are devoid of sharp edges. <\/div>\n<\/details>\n

4. Service and warranty<\/h3>\n
\nWhat is the warranty length for your playgrounds?<\/summary>\n
We provide a 3-year warranty on our products as standard.<\/div>\n<\/details>\n
\nDo you offer service and maintenance after installation?<\/summary>\n
Yes, we offer paid maintenance services and periodic technical inspections to keep your playground in impeccable condition for years to come.<\/div>\n<\/details>\n
\nWhat does the service include and how do I report defects?<\/summary>\n
The service includes warranty and post-warranty repairs and maintenance of components. Defects can be reported directly to your sales manager or to the e-mail address: serwis@freekids.pl<\/a>. <\/div>\n<\/details>\n

5. Orders and Payments<\/h3>\n
\nHow to place an order?<\/summary>\n
Feel free to contact our sales department:
\n\u2022 By phone: +48 71 312 72 50<\/strong>
\n\u2022 By e-mail: biuro@freekids.pl<\/a>
\n\u2022 Locally: You can also search for a salesperson dedicated to your region in the Contact tab.<\/div>\n<\/details>\n
\nDo you offer individual quotes?<\/summary>\n
Yes, due to the modularity of our solutions and the possibility of personalization, we prepare only individual quotes tailored to a specific project.<\/div>\n<\/details>\n
\nWhat are the available payment methods?<\/summary>\n
The standard form of payment is bank transfer.<\/div>\n<\/details>\n

6. Special projects<\/h3>\n
\nDo you design playgrounds for unusual surfaces?<\/summary>\n
Of course. Our in-house design office specializes in adapting structures to unusual terrain or limited space. <\/div>\n<\/details>\n
\nDo you offer playgrounds in the theme, e.g. fairy tales, educational, sports?<\/summary>\n
Yes. Thanks to advanced UV printing technology, we can apply any graphic motifs to the panels, creating unique playgrounds of an educational or fairytale nature. <\/div>\n<\/details>\n
\nIs it possible to add additional attractions, e.g. rope courses?<\/summary>\n
Yes, our offer is modular. The possibility of adding free-standing attractions requires consultation with our design department to confirm the technical capabilities in a given project. <\/div>\n<\/details>\n

7. Ecology and durability<\/h3>\n
\nDo you use ecological or recycled materials?<\/summary>\n
Yes, we care about the environment. We offer elements made of recycled HDPE and use ecological paints. The steel used in our structures is also largely recycled. <\/div>\n<\/details>\n
\nHow to take care of the durability of playground elements?<\/summary>\n
We recommend regular checking of the technical condition, cleaning of elements from dirt and periodic servicing. You will receive a full maintenance manual upon receipt of the investment. <\/div>\n<\/details>\n
\nDo wooden elements need impregnation?<\/summary>\n
Yes, in order to maintain the durability and aesthetics of the wood, it is required to periodically impregnate it in accordance with the manufacturer’s instructions.<\/div>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

1. Products and Offer What types of playgrounds do you offer? We offer a wide range of solutions divided into main product lines: Original (unique and technically advanced designs), Metal (steel structures), Clamps (modular systems), Wood (structures based on wooden frames with HPL or HDPE panels) and Single (devices to complement playgrounds). Our offer also […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-221352","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Frequently Asked Questions - Freekids.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freekids.pl\/en\/faq-frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently Asked Questions - Freekids.pl\" \/>\n<meta property=\"og:description\" content=\"1. Products and Offer What types of playgrounds do you offer? 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