FAQ – Frequently Asked Questions

We offer a wide range of solutions divided into main product lines: Original (unique and technically advanced designs), Metal (steel structures), Clamps (modular systems), Wood (structures based on wooden frames with HPL or HDPE panels) and Single (devices to complement playgrounds). Our offer also includes professional sports equipment (Sport), outdoor gyms (Fitness) and elements of small architecture (Urban Furniture).

Yes, our devices are precisely designed for specific age groups – from the youngest children aged 1-3 (e.g. Elipso, Ahoy, RainboWay), through preschool and school children (Mini City, Tree House, Farm series), to teenagers and adults (Street Workout and Fitness zones). We build intergenerational spaces that are open and accessible to everyone, regardless of age or physical fitness.

We use only the highest quality materials, resistant to weather conditions and vandalism. These include: stainless steel (AISI 304 and 316), hot-dip galvanized and powder-coated steel, HDPE and HPL boards, polycarbonate and various wood species such as pine, larch, spruce and robinia acacia.

Of course. We have ready-made thematic lines, such as forest houses (Tree House), sea structures (By the Sea) or towns (Mini City). Since we produce 99% of the components in-house, our design studio can fully personalize each element to your vision – from changing the color scheme to dedicated UV prints.

Yes, integration is key for us. We design integration devices, such as special sandboxes, IQ educational boards or play sets available for people in wheelchairs. We invite you to familiarize yourself with the Farm Series.

Yes, we offer multifunctional sports arenas (Arena) of any size, which can be adapted to football, basketball or tennis.

All our equipment meets strict European standards: EN 1176 for playgrounds and EN 16630 for outdoor gyms. In addition, the wood we use is FSC® certified, which guarantees its sustainable origin.

Yes, we offer professional installation of all our equipment by experienced technical teams.

For standard kits, assembly usually takes up to 3 working days.

Yes, we can take care of comprehensive site preparation. However, this service requires an individual quote, depending on the condition of the ground and the scope of work.

Yes, safety is our priority. Our products and production processes comply with EN 1176 and EN 1177 standards, which is confirmed by the relevant certificates.

The key is to maintain the equipment regularly and provide an adequate shock absorbing surface under the structures. It is also important that children use age-appropriate devices under the supervision of their guardians.

Many of our panels and platforms made of HPL boards have a non-slip texture. We also take into account safety zones in our designs, and the structures themselves are devoid of sharp edges.

We provide a 3-year warranty on our products as standard.

Yes, we offer paid maintenance services and periodic technical inspections to keep your playground in impeccable condition for years to come.

The service includes warranty and post-warranty repairs and maintenance of components. Defects can be reported directly to your sales manager or to the e-mail address: serwis@freekids.pl.

Feel free to contact our sales department:
• By phone: +48 71 312 72 50
• By e-mail: biuro@freekids.pl
• Locally: You can also search for a salesperson dedicated to your region in the Contact tab.

Yes, due to the modularity of our solutions and the possibility of personalization, we prepare only individual quotes tailored to a specific project.

The standard form of payment is bank transfer.

Of course. Our in-house design office specializes in adapting structures to unusual terrain or limited space.

Yes. Thanks to advanced UV printing technology, we can apply any graphic motifs to the panels, creating unique playgrounds of an educational or fairytale nature.

Yes, our offer is modular. The possibility of adding free-standing attractions requires consultation with our design department to confirm the technical capabilities in a given project.

Yes, we care about the environment. We offer elements made of recycled HDPE and use ecological paints. The steel used in our structures is also largely recycled.

We recommend regular checking of the technical condition, cleaning of elements from dirt and periodic servicing. You will receive a full maintenance manual upon receipt of the investment.

Yes, in order to maintain the durability and aesthetics of the wood, it is required to periodically impregnate it in accordance with the manufacturer’s instructions.